PURPOSE OF POSITION
The Lead Central Customer Service Representative is primarily responsible for the triage of incoming customer service calls and web submissions and ensuring that customers are provided the most efficient service to resolve their concerns. This position will help monitor the team, train when needed, and lead the other team members in providing top customer service. The job requires the Lead to be familiar with multiple systems and the SMC organizational structure.
The following represents the primary responsibilities that are normally assigned and regularly performed by this position:
REQUIREMENTS OF POSITION