• Computer Support Specialist

    Job Locations US-SC-Greenville
    Job ID 2019-2185
    Branch
    Covington Credit
  • Overview

    The Computer Support Specialist serves as the number one assistant to Branch loan management system users.  He/she answers questions or resolves problems via telephone or electronically.  This assistance may concern the use of loan management system software, printing, electronic refinancing, word processing and email.

    Responsibilities

    • Oversees the daily performance of Branch information systems as requested.
    • Answers user inquiries regarding software or hardware operation to resolve problems.
    • Assists Branches with operational processes such as, reverse payments, reverse loans, closeout issues (balancing, missing checks, cash deposits).
    • Maintains records of daily data communication transactions, problems and remedial actions corresponding to the individual’s needs.
    • Facilitates branches with daily balancing and closeout issues.
    • Refers major hardware problems to the IT Technical Services Department for resolution.
    • Provides input to other staff and management to help establish requirements for new systems or modifications.
    • Prioritizes Branch and Corporate Office requests to provide service to emergent issues first.
    • Direct issues to the appropriate Corporate Office departments for proper problem resolution.
    • Prepares daily, weekly and monthly reports that provide essential information to the Branch offices that include return checks, refunds, account adjustments, settlements, contractual delinquency reports, and unearned reports.
    • Escalate complex loan management systems issues to the Loan Management System Support team.
    • Assists with establishing systems for new Branch office set-ups that can include Loan Master, and CBI.

     

    Qualifications

     

    Education & Experience

    • Associate’s Degree in Business Administration, Computer Science or related field preferred.
    • High School Diploma with minimum of 2 years consumer lending experience.

    Knowledge & Skills:

    • Computer proficiency; specifically using Microsoft Office software and knowledgeable of hardware and other computer equipment installation
    • Some financial/banking experience and knowledge of consumer loan principles
    • Strong mathematical and computational skills.
    • Strong analytical and problem solving skills.
    • Strong interpersonal and communication skills both verbal and written.
    • Ability to multitask, effectively manage time and meet daily, monthly and yearly deadlines.
    • Ability to work effectively with Corporate Office employees and to work effectively remotely with all Branch personnel.
    • Most possess a strong work ethic, be flexible and adaptable to work changes.

     

    Physical Requirements:

    • Able to sit at computer for minimum of 6 hours day

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